• Do you accept walk-in appointments?

    Our salon operates by appointment due to limited walk-in availability. For same-day visits, call us at 860-799-5007 or text 203-482-0112 to check for last-minute openings. Most clients book in advance to secure their spot.


  • Are you accepting new clients?

    Yes! We are always accepting new clients. We always have stylists who are ready to welcome you to our family with open arms! For same-day availability, we recommend texting our dedicated line at 203-482-0112 for the quickest response.


  • What is your no-show/late cancellation policy?

    We have a 24-hour cancellation policy, which means you can cancel your appointment up to one day before the time of your service. We ask that you please respect our stylists time and livelihood by always notifying us if you will not be coming to your appointment. If you arrive more than 15 mins late to your appointment, we may have to reschedule.


  • Do I need a consultation prior to my appointment?

    An in-depth consultation is included with all appointments, whether that is cut, color, styling, or a smoothing treatment. If you are looking to make a big change, book a specialty color service, or would like to chat with a stylist in person, we highly recommend you book a complimentary consultation first to ensure you are booked for the correct timing, service, and accurately price quoted. 


  • Where should I park?

    We have ample parking in the front, back and side of our salon. 


  • What if I am unhappy with my hair service?

    At The Loft Hair Studio we strive for top-notch service, and we always guarantee our work. If you are not completely satisfied with your hair, please contact our guest services team within 14 days of your appointment by calling us or emailing with photos explaining the issue and our team will be happy to schedule you in for a fix. 


  • Do you have WiFi? Can I work during my appointment?

    The Loft Hair Studio offers free WiFi for our guests, and we welcome you to use it to work on your laptop or other devices during your appointment.



  • What is your product return policy?

    If you don’t love your new products once you get home, you can return or exchange your products within 14 days.


  • Where can I get the best hair color and extensions done in Brookfield, CT?

    The Hair Loft Studio in Brookfield, CT specializes in both advanced color services and hair extensions, making it a go-to destination for clients seeking expert results in one place. The team is trained in a full range of color techniques and extension methods to match your hair type, lifestyle, and goals.

  • What's the difference between balayage and highlights?

    Balayage is a freehand painting technique that creates soft, natural-looking color with gradual dimension and less-defined grow-out lines, while highlights use foils to lift specific sections for a brighter, more uniform look. Balayage tends to require less frequent touch-ups, whereas foil highlights deliver more precise, consistent lightening throughout the hair.

  • How do I know which hair extension method is right for me — tape-ins, hand-tied, or keratin bonds?

    The right method depends on your hair texture, thickness, and how much maintenance you want to commit to. Tape-ins lie flat and are great for fine to medium hair, hand-tied wefts work well for adding volume and length with a natural feel, and keratin bonds offer individual strand flexibility that suits a wide range of hair types.

  • How long does a color service or extension appointment take?

    Color services typically run between one and three hours depending on the technique — a single-process color is faster, while balayage or full highlights with a toner can take longer. Extension appointments vary by method and the amount of hair being applied, but most clients should plan for two to four hours for a full install.

  • How do I maintain my color or extensions between salon visits?

    Use sulfate-free shampoo and a hydrating conditioner to preserve both color vibrancy and extension integrity. Avoid excessive heat without a protectant, brush extensions from the ends upward to prevent matting, and sleep with hair loosely braided or in a low bun to reduce friction and tangling overnight.

  • Does The Hair Loft Studio in Brookfield offer both hair coloring and extensions at the same appointment?

    Yes, color and extension services can be coordinated so your extensions are matched to your color result for a seamless, blended finish. Combining services in one visit is the most efficient way to ensure everything is toned and styled to work together.

  • What hair color techniques does The Hair Loft Studio specialize in?

    The Hair Loft Studio offers a full range of color services including balayage, highlights, single-process color, toning, and glossing treatments. These techniques can be used alone or layered together to achieve everything from subtle, natural dimension to bold, high-contrast transformations.

  • How often do hair extensions need to be maintained or moved up?

    Most extension methods require a maintenance appointment every six to eight weeks as your natural hair grows. Staying on schedule helps preserve the integrity of both your extensions and your natural hair, keeping the blend looking fresh and preventing unnecessary tension at the attachment points.

  • Is balayage a good option for first-time color clients in Brookfield?

    Balayage is often a great starting point for first-time color clients because it delivers a natural, low-maintenance result that grows out gracefully without a harsh line of demarcation. It's a versatile technique that works across a wide range of base colors and hair lengths.

  • How do I know if my hair is healthy enough for color or extensions?

    Hair that is overly damaged, extremely dry, or previously over-processed may need a conditioning treatment before color or extensions are applied. A thorough assessment of your hair's current condition helps determine the safest path to the results you want without compromising your hair's health.

  • What should I do to prepare for a hair color or extension appointment at The Hair Loft Studio?

    Come in with clean, dry hair and bring reference photos that reflect the color or length you're hoping to achieve. Arriving prepared with clear inspiration helps your stylist understand your vision and choose the best technique and products to get you there.